Anna has worked in Social Housing since 1984, including time working for three HAs and four LAs. Since 2002 Anna been working to support organisations to improve – across a range of services, but with the key imperative of engaging and involving customers. She is now National Consultancy Manager at Tpas, but has worked previously as Regional Manager for Tpas (in the early 2000s), as Housing Inspector at the Audit Commission, as Director of Consultancy at CIH and at Capita.
Most recently, for the last four years or so, Anna has been one of a handful of consultants bringing Behavioural Insights to the social housing sector. This included leading the trail-blazing projects ‘Nudging your way to reduced arrears’ and ‘Nudging your way to channel shift’, both multi-landlord research pieces, along with a Corgi-sponsored project to increase access for gas servicing appointments. Anna has also led the Tpas research project the ‘Engagement Maximiser’ using the same principles to understand what engagement can learn from BI.
Anna is a repeat and ‘go-to’ speaker at national and regional events and conferences, as well as being an accredited mediator and certificated to train adults. Anna is also a CIH Mentor and Eastern Regional Board Member, and is a Board Member of the new Eastern WISH group.